Returns are accepted within the dates set out below of your order purchase date. This is dependent on the reason for return. These items must be in their original packaging with tags still attached and in a resaleable condition. You will be notified once your return has been received and processed. Please allow two weeks from the time you return your order for your return or exchange to be processed. You are responsible for the cost of returning any goods to us. The goods are your responsibility until they return to our address. Bondi Linen recommends returning parcels via registered post as we are not liable if your return is not received at our PO Box address. If your parcel goes missing, you will need to provide Bondi Linen with documentation showing proof of incorrect delivery and a scanned image of the signature obtained. If you are unable to provide both, Bondi Linen will not be accountable for any losses. Bondi Linen is not responsible for any goods that are returned to us in error. You need to contact us prior to returning and item, or your return won’t be processed.

 

HOW TO RETURN OR EXCHANGE

If you would like to return a product for any reason, please contact us at 

hello@bondilinen.com as soon as possible. Provide the details of your order including the order number, name, the item you wish to return, why you would like to return it and if you would like an exchange, refund or store credit. Bondi Linen will review and respond in a reasonable time and will inform you of the outcome. If the return is accepted, Bondi Linen will provide you with a returns policy form which will include where to return the product/s to.

 

CHANGE OF MIND

Change of mind claims may be made within 7 days of the purchase date. We only accept returns for change of mind on items that have not been opened, washed or used.

 

FAULTY ITEMS

We like to ensure our products are of the highest quality, however in the unlikely event that you receive an incorrect item or an item that is in a faulty condition, please contact us immediately at hello@bondilinen.com. Please provide information on the fault and if needed, photos of the fault. Faults must be reported to Bondi Linen within 14 days from the time you receive your order. Please allow two weeks from the time you return your order for your return to be processed. Once we receive your items, we will inspect it and if it is genuinely faulty (not including the fault exclusions outlines below) you may elect to have the goods replaced or refunded using the same method that the original payment was made.

 

FAULT EXCLUSIONS

Our products are intended for regular home use and care instructions need to be followed carefully. The below occurrences are not considered faults and returns won’t be accepted or replacements offered for items that have experienced the following:

 

PILLING 

As mentioned on our website and product packaging, 100% Organic Bamboo is susceptible to pilling through initial use. This is normal for organic and natural fibres that have not been treated with harmful chemicals and does not constitute a fault.

           

COLOUR FADING 

Due to the natural and organic nature of our fibres, colour fading can be expected over time, especially if the products are hung on the line in direct sunlight. This is normal and does not constitute a fault.

 

To reduce the risk of pilling and colour fading, please visit our care instructions bondilinen.com/pages/care-instructions

 

SALE ITEMS

There is strictly no refund or exchange on sale items unless the product is damaged or deemed to be faulty. Exchanges on sale items can only be granted by Bondi Linen representatives and are subject to availability. To enquire about an exchange on a sale item, please contact us at hello@bondilinen.com